Thanks for shopping at Drill Bits USA. If you are not entirely satisfied with your purchase, we’re here to help.  At Drill Bits USA we know the importance of finding the right cutting tool for your project.

For non-specialty manufactured products our policy is as follows: 

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds:

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 5 days, depending on your card issuer’s policies.  There is a 15% restocking fee on receipt of the product.

DrillBitsUSA.com doesn’t accept returns for the following items:

• Specialty Manufactured Products

Shipping: 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.